Why Choose Us

Why Choose Maid Brigade BC

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Our Team of Professional Cleaners

We consist of several teams of professional cleaners and maids, all of them our employees. This is important because it means you don't have to worry about payroll taxes. We take care of everything. They are screened, trained and insured in case any damage or injuries occur.

They are uniformed and arrive in teams at your home in one of our marked cars, with all the cleaning equipment and supplies needed to make your house sparkle!

From our top-quality environmentally sensitive cleaning solutions to our hepa system backpack vacuums, our cleaning products and services have been tested to meet the high demands of our clients. Each team has its own working supervisor, who takes responsibility for the cleaning of your home and manages the other team members in an efficient manner. 

In addition we have field managers who address any concerns you or your professional cleaning team may have. The field managers also co-ordinate ongoing training, product and safety issues, as well as doing random spot checks of just-cleaned homes!

After every cleaning, we leave behind one of our unique customer-rated quality cards for you to fill out and mail in, to let us know how we are doing! This information is shared with all of our staff so we can continue to provide top notch cleaning service. 

Maid Brigade employee smiling after a good clean
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Who Cleans My Home?

All Maid Brigade staff members, cleaning service professionals and maids are true and legal employees who are screened, trained, uniformed, insured and bonded. Our supervisory approach towards our team of specialists maximizes efficiency and quality in our cleaning services. 
Do I Have To Be Home When They Clean?

The choice is yours. Most clients find the most convenient and secure method is to issue a key to Maid Brigade that we code and retain in a secured area. If your home is equipped with a security system, please make the necessary arrangement to give the team access to your home on the scheduled day. If you would like to give us an alarm code, we will see that it is safe in our multi-password-protected computer system.

What About My Pet?

Maid Brigade realizes that pets are family! If you would please advise us if you have pets before we clean, we can be prepared when we arrive at your home. We don't want to upset your pet with the introduction of new people, smells and noises. It has been our experience that pets are better kept away or restricted to allow us to clean your house better with less stress on your pet. For health reasons, our staff does not handle any type of animal or human waste.

Does It Matter If The Staff Are Real Employees?

Absolutely! Other maid services may use independent contractors to avoid the paperwork of WorkSafe BC and payroll taxes. These cleaning companies have little control over the contractors, and are not obligated to back up their reliability and performance. The use of unregistered individuals can result in tax or insurance liabilities. Maid Brigade cleaning staff are the best in the home cleaning service industry. We stand behind our performance and we guarantee satisfaction with all cleaning services.

How Do I Know You Will Do A Good Job?

No one in the industry goes further to ensure a high quality cleaning services than Maid Brigade. All of our employees receive thorough training, supplemented by a comprehensive video series for consistency. In each and every home, they operate as a team under an experienced supervisor at all times, who then inspects their work after the completed cleaning service. Furthermore, after each clean, we will leave behind a Customer Quality Card. This is your opportunity to relay your comments to us. If the cleaning is less than excellent, let us know in detail how we may improve. Your comments on our cleaning services are extremely valuable to us.

What Do I Have To Supply?

Nothing. Maid Brigade provides all the necessary professional quality cleaning equipment and supplies. And if you have a special product you prefer us to use, such as specific wax or polish, we'll be happy to use it.

Can I Count On You To Be There?

YES! We always show up because we know how frustrating it is to come home to a messy house. Due to our flexible and ever-changing schedule, we are unable to commit to a specific TIME of day for our arrival. However, we will work with you to overcome any scheduling conflicts, and you may call our office the morning of your house cleaning if you need an approximate time range. Our experienced and responsible staff, organizational skills, team approach, and size allow us to assure you that we will never disappoint you.

Am I Committing To A Long-Term Cleaning Service Contract?

No. We rely on our superior quality of cleaning service and your satisfaction rather than any contract to retain you as a client. Should you require our residential cleaning services on a regular basis, you will be scheduled indefinitely in advance to reserve your day. Should you choose to reschedule or cancel cleaning services, simply call our office a minimum of two business days in advance.

How Do I Know You Service Fits My Needs?

We will provide you with a detailed description of what our regular cleaning routine includes. Our regular residential house cleaning program is based on the most common tasks requested by our clients. If you have special concerns and would like to add or eliminate tasks, we can design a package precisely tailored to your needs. Our goal is your satisfaction.
How Do I Pay For The Cleaning Services?

Simply leave a check out for the Maid Brigade cleaning team before you go to work, or pay the Maid Brigade cleaning team directly if you're at home. We also accept Visa, MasterCard, and American Express payments over the phone for all cleaning services.

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Are You Guaranteed Satisfaction With Your Cleaning Services?

Quality is our #1 goal. If any area or item we were scheduled to clean is unacceptable, please do not re-clean the area. Call our office within 24 hours and we will take care of it. It is important to us that we provide excellent cleaning service to all of our clients, and by giving you this guarantee, we hopefully will make you a customer for life.
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We're also good corporate citizens who take a keen role and responsibility in the business community 
as a member of the Better Business Bureau (BBB) of Mainland British Columbia.
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